Return Policy

Classic Cleanouts & Disposal provides dumpster rental, junk removal, and demolition services throughout Malden, MA and the surrounding region. Because all services are labor- and logistics-based — involving scheduled delivery, equipment dispatch, and crew allocation — our return and refund policy reflects the costs and commitments involved once an order is placed.

We strive to be transparent about all fees and conditions upfront so that customers can make informed decisions before booking.

Before Delivery: Orders canceled before a dumpster or crew has been dispatched will receive a full refund with no cancellation fee. Please contact us as early as possible to cancel or modify your order.

After Dispatch / Day-of Cancellation: If an order is canceled after dispatch has begun (driver en route or crew deployed), a dispatch fee may apply to cover fuel, labor, and logistics costs incurred.

After Delivery: Once a dumpster has been delivered and placed on-site, the order is considered fulfilled. No refund will be issued for the delivery portion of the service.

Due to the service-based nature of our business, physical returns are not applicable. Dumpsters are rental equipment and remain the property of Classic Cleanouts & Disposal at all times.

Once delivery has been completed:

• The rental period begins and is non-refundable.
• Early pickup may be requested at any time — however, unused rental days are not credited or refunded.
• Extended rental days are available and billed at the agreed daily rate.

Refunds are issued in the following circumstances:

• Full refund: Order canceled before dispatch with no equipment deployed.
• Partial refund: Order canceled after dispatch but before delivery, subject to a dispatch fee at our discretion.
• No refund: Order canceled after delivery has been completed.
• Billing errors: If you were incorrectly charged, please contact us within 30 days and we will investigate and correct any confirmed errors promptly.

Approved refunds are processed within 5–10 business days to the original payment method.

Orders may be rescheduled at no charge prior to dispatch, subject to availability. We ask that rescheduling requests be made as early as possible to allow us to reallocate resources appropriately. Same-day rescheduling requests are accommodated on a best-effort basis.

The following charges are non-refundable once incurred:

• Overweight fees — for loads exceeding the included weight limit
• Extended rental fees — for rental periods beyond the agreed term
• Prohibited materials surcharges — if prohibited items are found in the dumpster
• Inaccessibility fees — charged when our crew or driver cannot safely access the drop-off or pickup location

If Classic Cleanouts & Disposal fails to deliver service as agreed — for example, a confirmed delivery does not occur due to an error on our end — you are entitled to a full refund or service rescheduling at no charge.

We are not responsible for delays or service interruptions caused by weather, traffic, unsafe access conditions, or events beyond our reasonable control. In such cases, we will work with you to reschedule at the earliest available time.

To cancel an order, request a refund, or dispute a charge, please contact us using the information below. To help us resolve your request quickly, please have the following available:

• Your name and contact information
• Order confirmation number or date of service
• Description of the issue or reason for cancellation

We aim to respond to all inquiries within 1 business day.